CRM Manager

CRM Manager Hybrid - Bristol (2 days per week in the office) Must have previous experience with InterAction, a similar legal CRM system, or a CRM platform used extensively within the professional services sector. Are you an experienced CRM professional looking to make a real impact within a leading UK Law Firm? We''re looking for a commercially minded CRM Manager to take ownership of a business-critical CRM platform, driving its evolution, adoption and strategic value across the organisation. This is a fantastic opportunity to work at the heart of a major CRM transformation programme, partnering with senior stakeholders and cross-functional teams to ensure the platform becomes a key driver of client engagement, business development and data-led decision making. The Role As the CRM Manager, you''ll be responsible for the ongoing development, optimisation and adoption of the organisation''s CRM platform. Working closely with Marketing, IT, Data and Business Development teams, you''ll ensure the system delivers meaningful insight, supports business growth and provides an outstanding user experience. You''ll play a leading role in shaping CRM strategy, championing best practice and driving organisational change to maximise engagement with the platform. Key Responsibilities Lead the ongoing development and optimisation of the CRM platform. Work alongside IT and Data teams to deliver enhancements, integrations and system improvements. Ensure high levels of data quality, ..... full job details .....