CRM Executive

As a CRM Executive in the retail industry, you will be responsible for managing and optimising customer relationship management strategies to enhance customer engagement and loyalty. This role in Manchester offers an opportunity to work within a fast-paced digital department.Client DetailsThe employer is a large organisation operating within the retail industry. They are committed to delivering exceptional customer experiences and leveraging digital tools to strengthen customer relationshipsDescriptionDevelop and execute CRM strategies to improve customer retention and engagement.Analyse customer data to identify trends and insights for targeted marketing campaigns.Collaborate with the digital team to ensure CRM initiatives align with overall business goals.Monitor and report on the performance of CRM campaigns, providing recommendations for improvement.Utilise CRM tools to segment customer bases and personalise communications.Ensure data accuracy and compliance with data protection regulations.Support the implementation of new CRM tools and technologies as required.Provide regular updates and insights to stakeholders on CRM performance.ProfileA successful CRM Executive should have:Experience with CRM tools and platforms within the retail industry.A strong understanding of digital marketing and customer engagement strategies.Excellent analytical skills to interpret customer data effectively.The ability to work collaboratively with cross-functional teams.Knowledge of data ..... full job details .....