CRM (Dynamics 365) Administrator

Do you enjoy being the go-to person for a CRM system that really matters? Are you looking for a role where you can shape how Dynamics 365 is used across an organisation?12-month FTC Hybrid (2 days in the office, London) Up to £45,000We''re supporting a well-established professional membership organisation to recruit a CRM (Dynamics 365) Administrator for a newly created role within their IT function.This is a hands-on opportunity to take ownership of Dynamics 365 CRM, supporting colleagues'' day-to-day, improving data quality and processes, and working closely with external suppliers. The role is offered on a 12-month fixed-term basis, with the potential to become permanent.The roleYou''ll be responsible for keeping the CRM running effectively and continuously improving how it supports the organisation. This will include:Managing and triaging requests via the CRM ticketing systemResolving technical and non-technical CRM issues and working with external suppliersMaintaining data quality through cleansing, de-duplication and governanceManaging user access, permissions and security rolesDelivering CRM training (1-2-1 and group sessions) and producing clear user guidanceCreating reports and dashboards to support insight and decision-makingIdentifying opportunities to streamline processes and introduce automationAbout youYou''ll be confident working with users at all levels and comfortable taking ownership of a business-critical system. You''ll have:Proven experience ..... full job details .....