CRM Consultant

CRM Consultant Salary: £45,000 Hybrid Coventry Full-time (37.5 hours) Make technology work for organisations that make a difference. Our client is a specialist consultancy helping organisations get real, long-term value from their technology. They are expanding their CRM team and looking for someone who can blend technical thinking with analytical rigour and strong client-facing skills. If you enjoy solving complex process problems, designing elegant CRM solutions, and guiding clients through change, you ll fit right in. The Role You ll join their dedicated CRM team, working across the full implementation lifecycle discovery, design, configuration, testing, training and ongoing support. You ll act as the central point of contact for clients, ensuring each project feels clear, well-managed and in safe hands. You ll be responsible for: Leading CRM implementation projects from discovery to roll-out. Acting as the primary client-facing representative throughout the project. Interviewing client teams and mapping their processes, requirements and data. Translating real-world needs into CRM functionality and improved processes. Designing CRM solutions and related tools to meet client goals. Supporting data audits, transformation and migrations. Configuring CRM platforms and contributing to solution design. Delivering training and producing clear, user-friendly documentation. Reporting progress, risks and budget usage to your line manager. Owning client relationships ..... full job details .....