CRM Communications Manager

Are you a CRM communications specialist with a passion for creating engaging customer journeys and delivering high-impact campaigns? We are looking for an experienced CRM Communications Manager to support the planning, execution, and optimisation of CRM communications across multiple customer touchpoints. This is an exciting opportunity to play a key role in delivering customer-centric communications that drive engagement, retention, and revenue while working with a wide range of stakeholders across marketing, analytics, customer experience, and technology teams Contract - 6 months Location - UB7 0GB (2 days per week onsite) Pay - attractive daily rate (inside IR35) Start date - ASAP The Role As a CRM Communications Manager, you will be responsible for planning, building, and delivering CRM communications across marketing campaigns, customer life cycle programmes, service communications, and disruption management activities. You will ensure all communications are delivered on time, accurately, and in line with brand guidelines and customer communication strategies. Key Responsibilities Plan, develop, and execute CRM communications across multiple customer touchpoints and channels. Create compelling, customer-focused content and copy aligned with brand tone of voice. Manage campaign builds, QA processes, testing, deployment, and performance tracking. Develop and optimise customer life cycle journeys using automation and segmentation. Partner with analytics teams to define ..... full job details .....