CRM Application Manager, Banking

CRM Application Manager, Banking London, City | 6-month contract (inside IR35) A globally recognised investment bank is looking for an experienced CRM Application Manager to own their business application estate and lead technology delivery across a high-profile division. This is a hands-on application ownership role with real breadth - CRM platforms, SaaS and on-premise applications, vendor management, and a rolling portfolio of change projects. You''ll be the senior IT partner to the business, combining deep application knowledge with stakeholder credibility at the most senior levels. The Role Application Ownership andamp; Lifecycle Management Own the end-to-end life cycle of major business applications - CRM systems, SaaS platforms and on-premise solutions - from implementation through to decommission Manage vendor contracts, SLAs and service schedules across the application portfolio Ensure all applications are compliant, patched, documented and maintained in the CMDB Oversee application support structures including Level 1, 2 and 3 processes Lead application enhancements, integrations and upgrades through to production Portfolio andamp; Project Delivery Manage a rolling portfolio of technology change projects, acting as IT Project Manager and Business Analyst Translate business requirements into technical solutions aligned to IT architecture and security policy Oversee SaaS and cloud-hosted application implementations across private and public environments ..... full job details .....