https://jobs.co.uk/job/crm-and-retention-manager-quest-search-and-selection-ltd--51200982-ed22-45bd-8faa-1b07a3b8b7d0 RSS feed for CRM and Retention Manager at Quest Search and Selection Ltd. en-gb Sat, 18 Jul 2026 18:55:08 GMT https://jobs.co.uk/job/crm-and-retention-manager-quest-search-and-selection-ltd--51200982-ed22-45bd-8faa-1b07a3b8b7d0 https://jobs.co.uk/job/crm-and-retention-manager-quest-search-and-selection-ltd--51200982-ed22-45bd-8faa-1b07a3b8b7d0 Sat, 18 Jul 2026 11:51:41 GMT Location: London | Salary: 50000.00-50000.00 Annual | Type: Permanent | Quest Search and Selection is currently recruiting for a CRM and Retention Manager, this is a newly created role with responsibility for developing and leading the CRM and retention function. Customer communications are currently managed on an informal basis, creating an opportunity for the successful candidate to take full ownership, implement best practices, and build a strategic, insight-led CRM and customer retention programme from the ground up.We are partnering with a fast-growing premium fashion women''s wear brand based in London. They are recognised for its high-quality, thoughtfully designed products and strong customer focus.The roles and responsibilities of this CRM and Retention Manager role:Take ownership of the existing email marketing programme and evolve it into a sophisticated lifecycle channel using segmentation, automation, and personalisation Assess and potentially implement SMS as an additional customer retention channel Design and deliver loyalty and referral initiatives to drive customer lifetime value and repeat purchase behaviour Own customer insights, reporting, and analysis, using data to continuously optimise performance Partner closely with eCommerce a... Permanent