CRM andamp; Content Project ManagerContract length: 12 monthsLocation: London, E1Hourly Rate: £19.70 - £24.61Are you passionate about driving customer engagement and creating compelling narratives? Our client is on the lookout for a dynamic CRM andamp; Content Project Manager to join their team and revolutionise how they communicate with their driver community! What''s the Opportunity?In the ever-evolving landscape of our client''s operations, there''s a unique chance to make a significant impact. You''ll play a crucial role in enhancing driver sentiment and trust through strategic communications around product launches and feature updates. Your expertise will help bridge collaboration across various teams including Operations, Marketing, and Support.Key Responsibilities:Develop andamp; Maintain Strategy: Elevate the UK Driver Communications strategy from reactive to proactive, ensuring a consistent and engaging narrative.Customer Lifecycle Insights: Analyse the customer journey and propose automated communications to keep drivers informed about key product changes.Content Creation Management: Oversee the production of high-quality content for the driver podcast and educational videos, partnering with external agencies. Facilitate Collaboration: Manage the Customer Collective meetings, liaising with team representatives to streamline communication efforts.Best Practises Champion: Define and promote CRM best practises, mentoring new team members on effective communication ..... full job details .....