CRM & Customer Growth Manager

CRM & Customer Growth Manager

-40-48k Depending on Experience

Basingstoke

VR/10578

This is a great opportunity to join a well-established ecommerce business nestled in the Hampshire countryside. Due to expansion, they are now looking to take on a new CRM & Customer Growth Manager in a broad and highly rewarding role.

You will be joining a friendly, passionate and relaxed team where you can really make an impact. Your skills across strategy, CRM, segmentation, email marketing, social media, team and agency management will all be put to good use and you will have the autonomy to make this position your own.

Your role will involve:

• Owning and developing the CRM and customer growth strategies
• Planning and delivering engaging email marketing campaigns
• Managing the social media strategy across all major channels
• Managing the content calendar
• Identifying ways of improving website conversion & customer experience
• Leading, coaching and developing a small team of marketers and agencies
• Developing initiatives to grow business with new and existing customers

You will be the ideal candidate due to your:

• CRM management experience within e-commerce or retail
• Experience of working with email marketing platforms
• Customer segmentation and lifecycle marketing skills
• Proficiency with Google Analytics and marketing reporting
• Social media strategy and content planning experience
• Ability to manage external agencies and freelance writers
• Positive skills with leading and motivating small teams
• Adept at using data to make commercial decisions
• Website optimisation and conversion rate improvement abilities
• Strong project management and excellent organisational skills

This is a great chance to join a lovely company within an exciting, newly developed position. Please apply now if this sounds like the role for you!