CRM Administrator

CRM AdministratorElland, HX5 (Fully Onsite)Up to £35,000 + Benefits Your new roleAs a CRM Administrator, you will work closely with our existing team of CRM/ERP Administrators to provide first-line support to users globally. Resolving day-to-day issues and maintaining data quality through regular audits and cleansing. You''ll manage user access, assist with basic system configurations, and support the roll-out of new features. The role involves creating user documentation, delivering training, generating reports, and gathering feedback to drive continuous improvement. Strong communication skills are essential, as you''ll act as a link between end users and technical teams, ensuring smooth operation and adoption of the CRM/ERP systems. ResponsibilitiesKeep ERP and CRM users moving by picking up, prioritising and resolving a high volume of tickets, from simple "how do I ?" questions through to more complex admin and configuration tasks.Act as a trusted first line of support for colleagues across sales, operations, purchasing, finance and other teams, choosing the right way to communicate and keeping users updated on progress.Play a key role in importing and maintaining data, including exhibition leads and other prospect lists, so that sales teams have accurate information to work with.Help us embed and stabilise a new CRM environment, getting up to speed quickly and contributing feedback as we roll out new processes and tools.Spot recurring issues and opportunities to improve, ..... full job details .....