CRM Account Manager

Freelance CRM Account Manager £300 Day Rate Flexible Working Part-Time 3 month initial contract UK Based Only This is an opportunity to join a growing specialist CRM and retention consultancy supporting ambitious DTC and e-commerce brands. You''ll take ownership of client relationships, coordinate delivery across an established execution team, and play a key role in ensuring CRM programmes deliver measurable commercial impact. The Company They are a specialist CRM and retention consultancy working with e-commerce and direct-to-consumer brands to improve customer engagement, retention and lifetime value. Their expertise spans lifecycle marketing, customer data and CRM strategy, with a particular focus on helping brands maximise performance through email and retention channels. With strong delivery resources already in place, they are now looking for a client-focused contractor to bridge the gap between strategy, execution and client communications. The Role and Deliverables Act as the day-to-day point of contact for a portfolio of e-commerce and DTC clients. Manage client communications, ensuring requests, priorities and expectations are handled effectively. Coordinate with CRM specialists and delivery teams to keep campaigns, reporting and projects on track. Translate strategic objectives into clear deliverables and briefs for internal teams. Support clients with CRM, email marketing and retention-related queries, providing informed guidance and recommendations. Monitor ..... full job details .....