https://jobs.co.uk/job/critical-situation-manager-teksystems--e3c44e61-7e63-4c2d-8d1e-6d8d8f83e57a RSS feed for Critical Situation Manager at TEKsystems. en-gb Sat, 25 Apr 2026 19:03:57 GMT https://jobs.co.uk/job/critical-situation-manager-teksystems--e3c44e61-7e63-4c2d-8d1e-6d8d8f83e57a https://jobs.co.uk/job/critical-situation-manager-teksystems--e3c44e61-7e63-4c2d-8d1e-6d8d8f83e57a Thu, 23 Apr 2026 11:53:25 GMT Location: Reading | Salary: 47500.00-47500.00 Annual | Type: Contract | Job Title: Critical Situation Manager18 month contract Fully remoteInside IR35 - 47.5k Salary EquivalentJob DescriptionJoin our team as a Major Incident Manager, where you will lead the response to high priority customer escalations and incidents. You will ensure consistent and high-quality management of business-critical incidents for strategic enterprise customers. Your role will focus on ensuring rapid resolution, maintaining executive-level communication, and contributing to the continuous improvement of our global incident management process. This position demands excellence in communication, stakeholder management, and cross-team coordination.ResponsibilitiesLead and manage critical customer escalations, ensuring adherence to the incidence response process.Drive timely and accurate communication while providing clear incident ownership.Coordinate technical and non-technical teams to accelerate issue resolution.Provide internal visibility for complex, mission-critical, or politically sensitive incidents.Identify systemic issues and escalate them to the appropriate engineering, process, or leadership groups.Engage confidently with customer and partner stakeholders, including ex... Contract