Crisis Manager

Role Title: Crisis Manager Location: Barnsley, Hybrid - 60% office, 40% home Duration: 30/11/2027 RATE - 500 - 570 MUST BE PAYE THROUGH UMBRELLARole Description: The role holder will adhere to the Group Major Incident Management processes and procedures to efficiently manage and communicate the recovery of IT services. Capture accurate incident lifecycle milestones and drive improvement of recovery times. The role holder will lead service recovery of incidents of Medium, High and Critical threat levels, facilitating both technical and business calls with key teams and stakeholders. Build and maintain effective working relationships with IT colleagues and business partners. Once an incident has been recovered from, the role holder is responsible for ensuring that all known root cause details are documented and appropriately communicated via Major Incident Reviews in conjunction with the Problem Management discipline to track actions and prevent a recurrence of the incident. For all incidents whereby service outage is experienced, the role holder is responsible for ensuring that a Problem Record is raised to the appropriate team for further analysis. ResponsibilitiesTriage / Prioritise incidentsFacilitate Service RecoveryFacilitate Business EngagementCommunicate recovery progress to senior managementIssue Major Incident Notification (MINs)Contribute to Incident / Major Incident ReviewsExecute the Incident Management PracticeParticipate in the Management Escalation Call (MEC) ..... full job details .....