Crisis Café / Helpline Coordinator

Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgmental and able to work effectively with people experiencing distress? Can you demonstrate our values of Hope, Courage, Togetherness, and Responsiveness and want to be part of our mission to create opportunities for individuals to make choices, find their own solutions, build resilience and manage their whole life and wellbeing? If the answer to all of these is yes, we want to hear from you. Crisis Café / Helpline Coordinator (Mental Health) Reference: 372 Responsible to: Crisis Café Team Leader Contract: Permanent Hours: Part time, 30 hours per week / 4 evenings per week Work pattern: 17:30pm - 01:30am, worked across a 7-day flexible rota (including some weekends) Salary: £28,850, increased to £29,400 following successful probation, pro rata Working Base(s): Watford Crisis Café (with expectation to travel to other sites where necessary, with mileage paid when not working at home base) About the Role Alongside other Crisis Cafe/Helpline Coordinators, you will be a key member of the Crisis team, providing effective operational leadership delivering the Nightlight Crisis Café and Helpline Service. You will ensure the delivery and development of quality crisis support services and instilling Hertfordshire Mind Network''s values throughout the provision. You will provide management support to Crisis Café/Helpline Mental Health Support Workers and volunteers and support the ..... full job details .....