Crematorium Officer

Crematorium Officer

Bournemouth, Dorset

Monday to Friday - 37 hours per week

-13.69 per hour

Long Term Work

Weekly Paid

We are working on behalf of BCP Council and are looking for a Crematorium Officer to join their team.

Job Purpose:

To provide respectful, professional, and compassionate support in the delivery of cremation and burial services across Bournemouth and Poole Crematoria. The Crematorium Officer plays a vital role in ensuring services run smoothly, maintaining high standards of care and dignity for the deceased and their families.

Key Responsibilities:

Service Coordination:

• Welcome mourners and officiants to funeral services, ensuring a calm and respectful environment.
• Identify and verify coffins prior to cremation in accordance with legal and procedural requirements.
• Oversee the smooth running of services within the chapels, ensuring all elements are delivered with dignity and professionalism.
• Assist in conveying deceased from Poole to Bournemouth Crematoria, able to lift coffins with and without use of trolley.

Music and Media Operations:

• Operate the Obitus system to manage music, visual tributes, and webcasts for funeral services.
• Liaise with funeral directors and families to ensure correct media is prepared and played during services.

Cremated Remains:

• Carry out the scattering of cremated remains in designated areas, maintaining sensitivity and respect whilst ensuring accuracy and excellent record keeping.
• Assist with the preparation and handling of cremated remains for collection or memorialisation.

Facilities and Maintenance:

• Perform general cleaning duties within the chapels and public areas to maintain a high standard of cleanliness and presentation.
• Report any maintenance issues or hazards to the appropriate team.

Compliance and Record Keeping:

• Ensure all activities comply with relevant legislation, including the Cremation Regulations 2008, Health & Safety standards & GDPR.
• Maintain accurate records of services, cremations, and scatterings.

Person Specification:

Essential:

• Excellent interpersonal and communication skills.
• Ability to work with sensitivity and discretion in emotionally challenging environments.
• Comfortable with technology, including media systems like Obitus.
• Reliable, punctual, and able to work independently or as part of a team.
• Physically able to carry out cleaning and manual handling tasks.
• Able to support bereaved from multi-faith backgrounds.

Desirable:

• Previous experience in bereavement services, funeral care, or similar roles.
• Knowledge of cremation and burial procedures.
• Basic understanding of relevant legislation and regulations.

Additional Information:

• Uniform and training will be provided.
• The role may require occasional weekend or evening work.
• A DBS check may be required due to the nature of the role.

For more information please contact Nick or Ryan at our Poole branch.