Crematorium and Bereavement Service Manager

A rare and rewarding opportunity has arisen to join East Cambridgeshire District Council as a Crematorium and Bereavement Service Manager.

Location: Ely, CB7 4EE

Salary: £52,413 to £59,688 per annum plus benefits

Job Type; Full Time, Permanent

Closing Date: Monday 6 October 2025

About Us:

East Cambridgeshire boasts excellent transport links, stunning countryside, vibrant markets, and welcoming communities and it one of the UK's happiest and healthiest places to live.

The District Council takes pride in its innovative approach to delivering sustainable and economically driven services that benefit residents, stakeholders, and the environment.

Lake View Bereavement Centre, near the beautiful cathedral city of Ely, opens next summer and we’re seeking an entrepreneurial Service Manager who will help us deliver a special experience for those saying goodbye to loved ones.

Crematorium and Bereavement Service Manager – The Role:

At Lake View we recognise that death is very much a part of life. Saying farewell to a loved one in a meaningful way is as much about providing love, care, and support for the living, as it is to bid a respectful farewell to the person who has died. That’s why at Lake View we won’t rush people attending funerals, we’ll hold coffee mornings, counselling sessions and memorial events.

As Service Manager you’ll join us at a pivotal time, so will have a unique opportunity to help us set up and establish this much needed community facility. What matters most to us is the energy and talent you can bring to establishing this new service.

Crematorium and Bereavement Service Manager – Key Responsibilities:

- Setting out a three-year business plan for the site, to include business development, marketing, stakeholder engagement, and developing new services and products

- Setting up the operation of the bereavement centre, to include drafting policies, overseeing IT, recruitment, permits and legislative procedures

- Delivering a high-quality customer experience for funerals, cremations, natural burials, and memorialisation

- Managing a team of up to six people and embedding a compassionate, customer focused and proactive culture as a whole

- Overseeing a budget of c£800,000 and developing income strategies with supporting marketing materials

- Developing and nurturing relationships with external stakeholders and customers, such as the bereaved, general public and funeral directors

Crematorium and Bereavement Service Manager – You:

- You are a compassionate and customer focused Manager, with experience of delivering high quality services or experiences for customers

- You can build strong relationships with key stakeholders such as funeral directors and charities

- You have the business acumen to develop new products and services, and you are able to communicate our vision and offer to communities and stakeholders

- You have an eye for detail and passion for adopting best practice to ensure services are delivered in a legally compliant and efficient way

Crematorium and Bereavement Service Manager – Benefits:

In return, the Council offers a range of benefits including:

- Flexible working

- Childcare scheme (in approved cases)

- Training and development

- Occupational health program

- Holidays, sickness and salary pension scheme entitlements

- Hybrid working arrangements

Application Process:

Any offer of employment will be subject to a satisfactory Disclosure and Barring Services check.

Closing date for completed applications is Monday 6 October 2025

The selection process will be held week commencing Monday 13 October 2025

Please note that only candidates selected for interview will be contacted by the HR Department with the confirmation of an interview. If you have not been contacted by that date, please assume your application has not been successful on this occasion.

To be considered for this exciting Crematorium and Bereavement Service Manager role, click ‘Apply’ now!