Credit Hire Team Leader

Job Title: Credit Hire Team LeaderLocation: Liverpool, office based with hybrid working availableSalary: 35,948 - 45,216 per annum plus the opportunity to achieve an annual bonus of up to 10% of your salaryJob Type: Full Time, PermanentWorking hours: 37.5 hours, Monday to Friday from 9:00am to 5:30pmWe are seeking an Operational Team Leader within our Credit Hire department to be a pro-active thinker who is highly motivated and leads from the front.Leading a team of Credit Hire Handlers, you will drive our culture of openness and hold responsibility for the development and people management aspects of your team.What''s Involved:Lead a team of credit hire handlers within our mitigation departmentPerformance management of staff, dealing with all aspects of people management including quality auditing, absence, holidays, and time management, adhering to SLA''s, monthly one to ones, performance reviews, training and development, disciplinary procedure, and staff welfareUndertaking handler audits of a minimum of 5 file audits per handler per month highlighting trends, training and development needs along with driving integral data within the claim file, effective settlement of credit hire claims and prompt correct liability decision makingAct as a key link between the mitigation department and the wider business to help ensure mitigation awareness across the business is maintainedImpart technical knowledge to the team by way of mentoring and coaching with the ability to display ..... full job details .....