Credit Hire File Handler

Are you skilled in credit hire and passionate about delivering outstanding service? We are seeking a knowledgeable and proactive Credit Hire File Handler to join our team.This role offers an excellent opportunity to investigate Complex credit hire claims from a tactical and strategic point. The role of the File Handler is to carry out complex and technical investigations on claims submitted from specific opponents. These claims will be up to £25,000 in value. This is a fantastic opportunity to become part of an incredible team and gain more experience in investigating credit hire claims with a view to significantly reducing the overall spend for our Insurer clients.Benefits:25 days holiday per year which increases with level of service(opportunity to buy and sell 3 days) Hybrid working - (Working only 1 day in the office)Simply Health Care Cash PlanPension Contribution based 5% Employee / 3% Employer Key Accountabilities•Education - at least 3 GCSEs or equivalent are essential and a degree is preferable.•Ability to use own initiative.•Ability to plan and prioritise workloads.•Excellent listening and verbal communication skills.•Good telephone negotiation skills.•Ability to follow work processes and keep to Strategy.•Ability to recognise when sensitivity and tact are required.•Ability to make decisions and remain calm under pressure.•Good IT skills including Word, Outlook, and experience of a Case Management System preferred.•Experience of credit hire is essential. The ..... full job details .....