Job Title: Credit controller Location: Bromsgrove Hours: Monday to Friday - 9:00am - 5:00pm Benefits: - Company pension scheme - Free parking - 25 days holiday plus bank holidays - KPI Scheme for performance-based pay reviews - Employee Benefit Scheme - Friendly, progressive, and fun office environment - Exposure to a wide and varied client base - Regular social events and charity fundraising activities Key Responsibilities: - Manage the collection of outstanding payments from clients and insurers - Handle incoming calls related to payment queries, outstanding balances, and general account enquiries - Process payments and provide clients with accurate account updates - Address direct debit queries related to premium finance agreements, including payment failures and disputes - Liaise with the premium finance company to resolve payment issues and maintain accurate records - Assist the IBA (Insurance Broking Accounts) team in settling insurer accounts and ensuring accurate reconciliation - Investigate account discrepancies and resolve payment issues - Produce reports on aged debt and debtor status - Ensure timely follow-ups on outstanding balances and maintain strong client relationships - Support process improvements to enhance efficiency in the credit control function What We re Looking For: - Proven experience in credit control or a similar financial role - Strong telephone communication skills, with the ability to handle queries professionally and efficiently - Ability ..... full job details .....