Credit Controller

Credit Controller Based in Manchester City Centre 5 days on site Paying 25,000 - 28,000 DOE We''re looking for a confident and driven Credit Controller to join a busy Payment Team in Manchester. This role is a great fit for someone who enjoys working in a fast-moving environment and takes pride in delivering both strong cash collection results and a high level of service to clients. The Role You''ll be responsible for managing your own portfolio of accounts, driving collections activity, and building strong relationships with clients and internal teams. This isn''t just about hitting targets - it''s about taking a commercial, solutions-focused approach to resolving issues and improving overall performance. What You''ll Be DoingManaging your own daily collection schedule, with a focus on proactive outbound callsWorking to meet and exceed individual KPIs, SLAs, and cash collection targetsMonitoring your performance and understanding key drivers such as aged debt, call activity, and collection ratesTaking ownership of account queries and escalating where neededLiaising with internal teams, including customer service and client experience, to resolve issues efficientlySupporting continuous improvement by identifying training or coaching needsMaintaining accurate records of all collection activity and client communicationsContributing to a positive, motivated team environment What We''re Looking ForExperience in Credit Control, Customer Service, Complaints Handling, or a similar ..... full job details .....