Credit Controller

Credit ControllerLocation: HorshamEmployment Type: Permanent, full-timeSalary: Competitive salary and bonus structure Hours: 40 hours per week. Core working hours Monday-Friday (8:30am-5:30pm) with occasional Saturday working (9:00am-1:00pm) About the Role We''re growing our Credit Control Team and looking for confident, detail-orientated individuals who enjoy building positive relationships with customers while ensuring timely and effective cash collection. Alongside delivering exceptional customer service, you''ll also play a key role in helping customers manage their accounts and take payments, providing ongoing support whether they have a payment question, need help with their account, or want to explore what else we can offer them.If you''re organised, proactive, and passionate about delivering outstanding customer service while achieving results, this could be the perfect opportunity for you.What you will be doingPayments and Account Support• Act as a first point of contact for payment enquiries, account queries, and general customer support, providing clear, accurate information.• Process payments, set up direct debits, and maintain accurate ledger status.• Agree suitable payment arrangements where required, delivering a supportive and customer-focused experience.• Apply or remove account restrictions in line with company process when required, handling these conversations with sensitivity.Customer Service and Relationship Management• Handle a high volume of inbound ..... full job details .....