Credit Controller

Talent Guardian are working with a well-established and growing business to recruit a Credit Controller to join their busy finance team in Poole on a FTC.

This is a fantastic opportunity for someone who enjoys building relationships, managing accounts, and playing a key role in maintaining strong cash flow within a commercial environment.

You will take ownership of customer accounts, ensuring debts are effectively managed and payments are collected in a timely manner. This position combines credit control expertise with a strong customer service focus, acting as a key point of contact for account queries.

Key Responsibilities

• Manage and collect outstanding debts, ensuring timely payments and minimising risk
• Act as the main point of contact for customer account queries
• Reconcile accounts and manage customer portals, including EDI systems
• Assess new and existing customers for creditworthiness, setting appropriate credit limits
• Resolve invoice and payment discrepancies quickly and efficiently
• Produce and issue statements, reminder letters, and overdue notices
• Monitor accounts on stop/credit hold and share regular reporting updates
• Build strong working relationships with both customers and internal teams
• Support month-end processes, including consolidated invoicing
• Escalate any significant risks or concerns where appropriate

• Previous experience in a credit control or finance role
• Strong communication skills with a customer-focused approach
• High attention to detail and strong organisational skills
• Experience working with finance systems and customer account portals (EDI knowledge beneficial)
• Ability to prioritise workload and manage multiple accounts effectively