Credit Controller

NEW ROLE, Stafford based, IMMEDIATE start, HYBRID!Role OverviewThe Credit Controller is responsible for managing and reducing outstanding debt, ensuring timely payment from customers, and maintaining strong client relationships. This role requires proactive outbound communication, strong problem-solving skills, and the ability to handle complex account queries while working collaboratively across departments.Key ResponsibilitiesDebt Collection and Ledger ManagementManage a portfolio with approximately £300k of outstanding debtProactively chase overdue payments via high-volume outbound telephone calls, email, and other communication channelsEnsure prompt resolution of aged debt and minimise credit riskCustomer Communication and Relationship ManagementBuild and maintain positive working relationships with customersUnderstand customer needs and identify reasons for non-paymentUse a proactive and professional approach to salvage relationships while ensuring payment commitments are metQuery Resolution and TroubleshootingInvestigate and resolve account discrepancies and anomaliesHandle customer enquiries relating to invoices, payments, and statementsAct as a problem-solver to address issues preventing paymentCross-Functional CollaborationLiaise effectively with the Payments Team to ensure accurate allocation of fundsWork closely with the Sales Centre to resolve disputes and maintain customer satisfactionEscalate complex cases where necessary and propose suitable solutionsReporting ..... full job details .....