Credit Controller

This role is responsible for the day-to-day management of the sales ledger, allocation of cash receipts and assisting the team to maximise the overall cash collection across all sales sectors, whilst mitigating company exposure and high-risk situations.

Key Responsibilities (but not limited to):

• Managing a combination of Ingredients, Food Services and Retail accounts. These responsibilities may be expanded as the role progresses.
• Responsible for managing the allocation of cash receipts for your allocated ledger.
• Consistently reaches out to their respective customers to discuss ongoing improvements in the communication required to ensure prompt payment from our major accounts.
• Reporting on a regular basis to the Credit Control Manager on the position of the assigned sale ledger and problem accounts and discussing the course of any action where applicable.
• Oversee the opening on new customer accounts and ensuring that all departments are chased for correct information.
• Create, initiate, and promote new ideas and processes.
• Proactively contacting customers (primarily) by phone and (secondarily) by email to chase any outstanding monies and to deal with any customer queries.
• Managing the process to ensure customers have received invoices which have been accurately raised and distributed in a timely manner
• Creating and maintaining customers'' accounts and running credit checks on existing and new customers.
• Knowing and understanding the processes of Electronic Data Interchange (EDI) invoicing and ensuring resolution of all errors and queries received.
• Assisting in the refining of the existing processes and procedures to help maximise the cash collection.
• Build and maintain strong working relationships, both internally and externally ensuring high standards of service are always provided.
• Can structure and plan all responsibilities to ensure the most efficient use of time and efforts.
• Handle disputed accounts and negotiate with clients to bring payment in line with terms.
• Undertake other ad hoc duties as directed by the Credit Manager

Experience Required

• At least two years of experience at a similar level, in Credit Control or Customer Services roles.

45899AO

INDCC