Credit Controller

Job Title: Credit Controller
Reports to: Credit Control Manager
Salary: -30,000 - -35,000 per annum
Full time, permanent position

Client Details

Michael Page are recruiting on behalf of a well-established company, going through an exciting period of growth.

The experienced Credit Controller will manage and collect outstanding debts within a defined section of the sales ledger. Reporting directly to the Credit Control Manager, you will play a key role in maintaining cash flow and managing customer accounts in line with company policies.

Description

The key responsibilities of a Credit Controller will include:

• Update customer records according to legal changes and company processes.
• Collect outstanding debts, escalating to legal action when necessary.
• Maintain accurate and detailed activity and contact records in the main system.
• Negotiate and document customer payment plans with Credit Control Manager''s authorisation and communicate agreements clearly.
• Record and respond to customer disputes promptly through the main system, ensuring compliance with SLAs and company procedures.
• Investigate and resolve disputes within set timelines, keeping customers informed.
• Monitor and respond to customer disputes received via shared email inboxes daily.
• Process order conversions.
• Conduct quarterly credit reviews.
• Open new accounts and assign credit limits following company policy.
• Provide weekly reports on overdue debts and personal activity to the Credit Control Manager

Profile

A successful Credit Controller should have:

• Strong experience working in a fast-paced Credit Control team.
• Strong numerical and analytical skills with attention to detail.
• Familiarity with credit management systems and accounting software.
• Excellent communication and negotiation skills.
• The ability to work independently and manage multiple priorities effectively.

Job Offer

• A salary of -30,000 - -35,000 per annum, based on experience.
• Full time office based working
• 37 hours per week with flexibility to work earlier or later start and finish times
• Generous annual leave and pension contributions
• Opportunity to work in a thriving business