Credit Controller (6 months FTC)

The Vacancy OVERALL SUMMARY At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don''t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life. Join Close Brothers Invoice Finance Team as a Credit Controller where you will proactively pursue the collection of overdue debt maintaining a debt turn within required standards on a portfolio of c.30 clients / c.1000 customers, identifying when pursuing legal action may be necessary. Our ideal team member will possess great customer service skills and will strive to deliver positive customer experience while maintaining a commercial focus during every customer interaction. RESPONSIBILITIES Competent handling of collections on a portfolio of around 1,000 live customers Achieving collection targets on Action lists set as part of the review objectives. Collection methods include phone and high volumes of email correspondence. Providing excellent customer service and building good relationships with clients Accurate maintenance of client/customer narrative, ensuring all calls made and received are logged each time. Portfolios are monitored monthly, and concerns highlighted where appropriate. Regular review of 90+ day debt, monthly review of 60+ accounts with BDP in placed and reported to Credit Control manager. Minimising of bad debt levels, ensuring that appropriate ..... full job details .....