Credit Control Team Leader

Credit Control Team Leader £40,000 Hybrid Manchester 3 days office Robert Half is partnering with a growing and established business to recruit a Credit Control Team Leader to join its finance function. This is a great opportunity for an experienced credit professional who enjoys leading people, working in a fast-paced environment and taking ownership of a high-volume ledger. You''ll manage a team of 6-10 Credit Controllers, with responsibility for performance, development, cash collection and the overall effectiveness of the credit control function. You''ll also work closely with the Head of Credit and act as an escalation point for more complex customer and credit matters. What you''ll be doing Lead, motivate and develop a team of 6-10 Credit Controllers. Set and monitor individual and team collection targets and KPIs. Carry out regular ledger reviews and drive improvements in cash collection. Manage performance, including coaching, development and addressing underperformance. Identify training and development opportunities across the team. Manage escalated customer accounts and complex credit issues. Assess and manage credit risk, taking action to minimise bad debt exposure. Deal with invoice queries and ensure timely resolution. Work with customers on payment plans and complex debt situations. Ensure credit policies and processes are consistently followed. Work with senior stakeholders and support the Head of Credit with wider process improvements. ..... full job details .....