Credit Control & Query Resolution Administrator

Credit Control and Query Resolution AdministratorJoin to apply for the

Credit Control and Query Resolution Administrator

role at

Redcentric .

OverviewThis key role within the Credit Control team is responsible for ensuring that our critical cash collection function is undertaken effectively, ensuring that customers make payments on time. The role requires excellent customer service skills as you will work closely with your key accounts, developing good working relationships to ensure that transactions run smoothly and any queries with customer\''s accounts are swiftly resolved to ensure no delays to payment.

Responsibilities

Building good working relationships with customers based on respect and trust

Quickly raising any issues affecting expected payments with customers and agreeing resolution, to ensure payments are made on time

Communicating any issues with Customer payments to Sales Operations and following up to ensure successful resolution

Chasing overdue accounts by telephone and email

Chasing payment of resolved queries

Providing regular updates on progress of overdue accounts and escalating any issues preventing collection

Pursuing overdue accounts and recommending and submitting seriously overdue accounts for legal action

Recording and maintaining accurate customer records

Achieving company targets for the reduction of debtor days and cash collection performance

Understanding of queries raised and process of how to resolve issues

Resolution of queries in a timely manner to ensure query value and volume are kept to a minimum

Administrative and reporting duties as required for the efficient execution of the role

Adherence to Redcentric Solutions Limited ISO09001 and ISO27001 certification standards:

Compliance with Redcentric''s policies and procedures

Handling and protection of Redcentric information

Reporting of security events

Implementing appropriate policies and procedures

Seniority level

Director

Employment type

Full-time

Job function

Information Technology

Industries

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