Credit Control Manager

Credit Control Manager Would you like to join a growing company with a niche proposition servicing the tenancy rental market, we have carved ourselves a unique spot in a fast-growing market. Having recently joined forces with a major brand, this growth is set to continue as the portfolio of brands and numbers of customers. The roleThe Credit Control Manager will be responsible for overseeing the B2C credit control function, focusing on timely collections, minimizing bad debt, and maintaining excellent customer service standards. Given our focus on individual residential customers, this role requires an individual who understands the nuances of consumer credit management, has exceptional communication skills, and can lead a team in a fast-paced, customer-centric environment. Key Responsibilities:B2C Credit Control Management:Oversee the end-to-end credit control process, ensuring timely payments and resolving outstanding debt efficiently.Develop and implement effective B2C credit control policies, procedures, and automated systems to support high-volume accounts.Monitor aged debt, identify high-risk accounts, and take proactive steps to prevent account delinquency, balancing a firm approach with customer empathy.Manage payment plans and arrangements to support customers facing financial difficulties, ensuring compliance with regulatory standards for consumer debt. Team Leadership:Lead, train, and develop a dedicated credit control team, fostering a customer-first mindset ..... full job details .....