Credit Control Assistant

We are working with a well-established and growing organisation to recruit a Credit & Collections Advisor to join their busy finance team in Burton upon Trent. This is an excellent opportunity for someone with credit control, finance or account management experience who enjoys building strong relationships while managing accounts in a fast-paced environment.

Salary: £27,000 - £29,000 + Company Bonus
Full office based
Free on - site parking
25 holidays + bank holidays (Option to buy holidays)
Perkbox discounts


The Role

As a Credit & Collections Advisor, you will be responsible for managing a portfolio of customer accounts, ensuring timely collection of outstanding payments while maintaining positive working relationships. You will work closely with internal teams and external partners to support effective account management and reduce overall debt levels.

This is a customer-facing role that requires strong communication, negotiation and problem-solving skills, alongside the ability to interpret financial information and manage multiple priorities.

Key Responsibilities

Managing a portfolio of accounts to ensure timely and accurate collection of outstanding balances
Monitoring accounts and reducing aged debt through proactive account management
Negotiating and managing repayment arrangements where required
Liaising regularly with internal operational and finance teams to provide updates on account status
Reviewing and maintaining credit control systems and reporting to ensure accurate records
Managing daily account activity and resolving queries efficiently
Supporting the wider finance team with ad hoc credit and collections tasks

About You

Previous experience in Credit Control, Finance, Collections or Account Management
Excellent communication and influencing skills with a professional telephone manner
Strong ability to build and maintain relationships with internal and external stakeholders
Comfortable working in a fast-paced environment with deadlines
Highly organised with strong problem-solving skills
Confident using Microsoft Office, particularly Excel
Ability to work both independently and as part of a team
GCSE (or equivalent) in English and Maths (Grade 4/C or above)