£28000 - £32000 per annum
About the Role
As Credit Control and Customer Administrator based in Downend, you will manage customer queries through phone and email while overseeing payment collections. This full-time position offers a salary between £28,000 and £32,000 per annum. Your responsibilities include resolving complaints professionally, monitoring outstanding accounts, and maintaining accurate records. Strong organisational abilities and confidence on the telephone are essential for handling both administrative duties and credit control tasks. This office-based role requires someone comfortable managing payments and customer interactions simultaneously. The position is initially temporary with potential permanency for the right candidate, starting immediately.
Credit Control & Customer Service Administrator
Emersons Green, Bristol
£28,000 – £32,000 benefits
Full-time | Office-based
We’re working with a growing business in Bristol looking for a Credit Control & Customer Service Administrator to join their team. This is a varied role combining customer service, credit control, and administration.
If you’re confident on the phone, organised, and comfortable handling payments and customer queries, this could be a great fit.
Please note: This role is available for an immediate start and will initially be offered on a temporary basis, with the potential to become permanent for the right candidate.
The Role
- Act as a first point of contact for customer queries via phone and email
- Manage complaints and resolve issues in a professional, timely manner
- Monitor outstanding balances and follow up overdue accounts
- Contact customers to discuss invoices and agree payment plans
- Support with collections, including taking payments and setting up direct debits
- Process customer orders and support new client onboarding
- Maintain accurate customer records and account data
What We’re Looking For
- Experience in customer service and administration
- Confident handling calls, including outbound and payment-related conversations
- Complaint handling and objection handling experience with a robust approach
- Ideally some exposure to credit control or debt collection
- Strong organisation skills and attention to detail
- Confident IT skills (MS Office and CRM/admin systems)
- Able to work independently and as part of a team
What’s on Offer
- £28,000 – £32,000 salary (depending on experience)
- Medical cover
- Birthday off
- 28 days holiday (including bank holidays)
- Supportive, team-focused environment
- 35 hour working week with an early finish Friday!
If you’re looking for a varied role where no two days are the same and you can build strong customer relationships while keeping things organised behind the scenes, we’d love to hear from you.
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