Credit Control and Customer Administrator

Credit Control and Customer Service AdministratorEmersons Green, Bristol£28,000 - £32,000 + benefitsFull-time Office-basedWe''re working with a growing business in Bristol looking for a Credit Control and Customer Service Administrator to join their team. This is a varied role combining customer service, credit control, and administration.If you''re confident on the phone, organised, and comfortable handling payments and customer queries, this could be a great fit.Please note: This role is available for an immediate start and will initially be offered on a temporary basis, with the potential to become permanent for the right candidate.The RoleAct as a first point of contact for customer queries via phone and emailManage complaints and resolve issues in a professional, timely mannerMonitor outstanding balances and follow up overdue accountsContact customers to discuss invoices and agree payment plansSupport with collections, including taking payments and setting up direct debitsProcess customer orders and support new client onboardingMaintain accurate customer records and account dataWhat We''re Looking ForExperience in customer service and administrationConfident handling calls, including outbound and payment-related conversationsComplaint handling and objection handling experience with a robust approach Ideally some exposure to credit control or debt collectionStrong organisation skills and attention to detailConfident IT skills (MS Office and CRM/admin systems)Able to work ..... full job details .....