Credit Control Analyst

Credit Control AnalystLocation: Finchley CentralHours: Monday to Friday, 9:00am - 5:30pm (1-hour lunch)Reporting to: Credit Control SupervisorSalary: £32k to £35k per annum depending on experienceThe RoleOur client is looking for a detail-oriented Credit Control Analyst to support a busy, high-volume function. You will focus on managing arrears, maintaining accurate records, and responding to customer and third-party enquiries.Key ResponsibilitiesDocument Review and AdministrationReview leases, deeds, and title documents to extract key informationObtain and check HM Land Registry documentsPrepare case files and supporting documentation where requiredLiaise with solicitors, managing agents, and internal teams on queriesCredit Control and Data ManagementIdentify aged debt accounts and manage them through the arrears processReview historical debt, completion statements, and apportionmentsCarry out credit control tasks including issuing demands, reminders, and statementsMaintain and update internal databases and systemsReconcile data, investigate discrepancies, and escalate where requiredCustomer Service and CommunicationRespond to queries relating to accounts, arrears, and paymentsHandle inbound calls from customers regarding payments and account queriesDraft clear, professional written communicationsDeliver high levels of customer service at all timesTeam Support and Process ImprovementSupport the team during peak workloadsAssist with reporting and projects using Excel and ..... full job details .....