Credit and Recoveries Executive

Credit and Recoveries ExecutiveChelmsford or Banbury office Salary: up to £36kThe RoleWorking within the Operations Department providing support to the Client Management, Risk and Credit Control teams.To deliver exceptional Client service, maintain internal and Client relationships and effectively identify any risks to prevent loss of income and reputation to our business.Responsibilities: Credit Control/Recoveries To Credit Control a small portfolio of collect out Client Ledgers. To provide support for the Credit Control team during high workload periods. To deliver and maintain proactive and effective collections processes (as per company policy), thus delivering excellent service to the Clients. To ensure collection and follow up calls are made within agreed timescales. To record and maintain up to date debtor contact details. To record and maintain debtor diary and collection notes on the operating system. To assist the data processing team by obtaining remittance advices and allocation details for expected debtor receipts. To identify any sales ledger queries with work closely with the Client Management teams to ensure that Clients resolve disputes quickly and are aware of any difficult recovery situations that may require legal action. Maintaining first class Client relationships, ensuring that excellent levels of service are delivered so that Client satisfaction levels remain high. To make recommendations on how the Credit Control function can be ..... full job details .....