CPE (Customer Premises Equipment)Technical Investigation Engineer - Home Hub

CPE (Customer Premises Equipment)Technical Investigation Engineer - Home Hub/Broadband My client a global telecoms provider is currently seeking a highly skilled CPE Technical Investigation Engineer to join their Home Hub In-Life team. This role is focused on the rapid investigation, replication, and diagnosis of complex customer and operational issues affecting my client''s Home Hubs and associated CPE devices. The successful candidate will take ownership of challenging technical issues from initial escalation through to root cause identification, acting as the bridge between In-Life Operations and the firmware development teams. You will be responsible for recreating real-world customer issues within laboratory environments, producing high-quality technical evidence, and driving resolution through supplier and development teams. Above all, they are looking for someone who is technically curious, tenacious in pursuing root cause, and an excellent communicator who can clearly articulate complex technical issues to engineers, suppliers, and senior stakeholders alike. What you''ll be doing Lead technical investigations into complex customer-impacting issues across Home Hubs, Wi-Fi systems, Digital Voice, and associated CPE products. Analyse logs, telemetry, packet captures, crash dumps, and customer evidence to identify likely causes of service failure. Design and execute laboratory test scenarios to rapidly reproduce field issues and validate hypotheses. Work closely with ..... full job details .....