Courier Trainer

Start Date: ASAP Hours: 39 hours per week, working any 5 days from 7, shifts 10-6 or 9-5Pay Rate: 13.81 per hourWe are looking for motivated and reliable Courier Trainers to join our team immediately to support the onboarding and training of new couriers. This is a temporary opportunity initially for 2-3 months, however there is a high possibility this will last until Christmas 2026This role is ideal for candidates with a background in customer service, retail, logistics or operations who are confident using technology and enjoy supporting and developing others, there is no essential experience needed as training will be provided.Duties and Responsibilities: Support the on boarding and training of new couriers, ensuring they are fully prepared to carry out their role Assist with the efficient allocation of work to couriers. Monitor parcel scanning activity and courier readiness throughout the day. Ensure operational processes are followed so parcels are prepared for collection and dispatched compliantly. Identify operational risks and raise escalations promptly through the Service Tracker. Help plan for upcoming resource gaps and communicate potential issues. Resolve day-to-day operational challenges where possible, including late couriers, missing parcels and scanning delays, before escalating to the Territory Manager. Provide guidance to couriers on manifests, routing queries and delivery exceptions to build their knowledge and confidence. Keep Territory Managers informed ..... full job details .....