Counter Manager

Counter Manager | Premium Fragrance | Central London | Up to -34k + Commission

We''re partnering with a leading premium fragrance house to appoint a Counter Manager for a flagship Central London department store.

This is a fantastic opportunity for a commercially driven leader who thrives in a high energy retail environment and enjoys bringing together strong service, storytelling, and team development to drive performance.

The Role

As Counter Manager, you will take full ownership of your space, creating a strong presence on the shop floor while leading a high performing team.

You will

• Lead from the front to deliver consistent commercial results and strong client experience

• Set the tone for service, energy, and engagement across the counter

• Develop your team through coaching, feedback, and hands-on leadership

• Drive performance through clear focus on KPIs and conversion

• Build meaningful client relationships that support long-term loyalty

• Bring the brand world to life through storytelling and fragrance expertise

In Store Ownership

• Ensure a high standard of visual presentation and counter excellence

• Oversee stock flow, tester standards, and daily readiness

• Support event activity, launches, and client engagement moments

• Maintain strong communication with wider store teams and stakeholders

• Use insight and observation to identify performance opportunities

What We''re Looking For

• Experience in a leadership role within beauty, fragrance, or luxury retail

• Strong commercial awareness with a proven ability to deliver results

• Confident, hands-on leader who sets the pace on the shop floor

• Passion for client experience and storytelling

• Strong coaching ability with a people-first approach

• Organised, resilient, and comfortable in a fast-paced environment

What''s On Offer

• Salary up to -34k plus commission

• Product allowance and staff discount

• Enhanced wellbeing and development benefits

• Private medical and dental cover

• Access to new launches and brand exclusives

If you''re a commercially focused leader looking to take ownership of a premium fragrance counter and make a real impact, this is a brilliant opportunity to step into a highly visible role.

BH36028