Counter Assistant

Counter Assistant - Band 3 Location: Portadown Office Salary: £13.69 per hour Hours: 37 hours per week, Monday-Friday, 9:00am-5:00pm Duration: Temporary Application Deadline: 5:00pm on Monday 26 October 2026 Apple Recruitment are currently recruiting for a Counter Assistant on behalf of our public sector client, based at the Portadown Office. This is an excellent opportunity to join a busy administrative team, providing front-line customer service and a range of clerical and administrative support duties within a public sector environment. Key Responsibilities Respond to customer and stakeholder enquiries received by telephone, email, post, online reports and face-to-face contact. Provide professional advice and guidance to customers in line with relevant policies and procedures. Contact customers to arrange visits by staff or contractors and issue follow-up correspondence as required. Input, update and retrieve information accurately using computer systems, databases and Microsoft Office applications, including Word, Excel and Outlook. Maintain organised manual and electronic records, including filing, archiving and information retrieval. Check data for accuracy and ensure records are maintained in line with data protection and confidentiality requirements. Assist with gathering information and preparing reports, statistics and other documentation. Provide general administrative support to the team and assist with meeting deadlines, targets and key performance ..... full job details .....