Permanent

Counselling Team Lead

Manchester

£38845 - £43162/annum

Posted 4 days ago

Are you a qualified counsellor with management or leadership experience?

Portfolio are proud to be representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a Counselling Manager to their team.

This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times ''Best Places to Work'' organisation as an EAP Counsellor.

Job Overview

You will work as part of the EAP management team in coaching your teams to provide in the moment therapeutic support, championing in house interventions, whilst providing assistance and information on a wide range of counselling subjects. You will monitor and manage daily goals, service level agreements and quality scoring, ensuring that all are working consistently and in line with organisational expectations. The role requires high levels of professional standards whilst working in a telephone environment, adhering to KPIs and SLAs.

Responsibilities

Overall responsibility for the running of your counselling team
Monitor, mentor and ensure counsellors are working in line with clinical governance and within internal policies
Work proactively to ensure the wellbeing of all counsellors, through debriefs, wellbeing sessions and team engagement
Implement and maintain new weekly and monthly goals by completing regular quality assessments and coaching sessions; monitoring additional learning in line with performance management protocols and CPD requirements
To support the counselling team on a day-to-day basis with risk and safeguarding debriefs as and when required and ensure team members are always following the Risk Guidance policy

What you Bring to the Team

Counselling qualification with IACP registration
Ability to inspire team members and encourage clinical excellence and exceptional customer service
Ambitious with the determination to succeed

Benefits