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Temporary

Council Tax Officer

Newham
money-bag £25.71/hour
Posted 2 days ago

Our London Borough is looking to employ an individual with an enthusiastic attitude to deliver a high-quality housing service to our residents in the area. The successful candidate will be required to join a dynamic, customer focussed team with aims to reach targets are solve any complex problems that appear in the job role.

Key Responsibilities:

  • Assess and process Housing Benefit and Council Tax Reduction claims.

  • Administer and collect Council Tax liabilities and handle overpayments.

  • Support vulnerable residents, offering guidance and signposting where appropriate.

  • Deliver high-quality customer service across various contact channels.

  • Contribute to service improvement, performance tracking, and legislative compliance.

  • Mentor new staff and support less experienced colleagues (SO2 responsibilities).

  • Assist in preparing responses to complaints and liaise with external stakeholders.

If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hour rate.

Ackerman Pierce can guarantee a weekly payment service and a 1-2-1 account manager during your time with the agency. Including an Ackerman Pierce welcome pack.

If you are interested in this position and do have the experience listed, I would be very interested in talking to you in further detail. Give me a call on (phone number removed).

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