Council Tax Accounts Officer

Deliver a supportive and accurate service, helping every resident stay on the right track with their Council Tax. As a Council Tax Accounts Officer, you''ll be a trusted point of contact for our community, supporting residents with everything from billing queries to account support. We''re committed to making Council Tax as clear, straightforward and manageable as possible for everyone. Working Style: You''ll be based in the Borough for three days each week, playing an important role in supporting the local community. Whether you''re working directly with residents or supporting services behind the scenes, you''ll be part of a dedicated team helping to make a real difference to people''s everyday lives. What you''ll be doing Your day will involve regular contact with residents by phone, email and face-to-face, offering guidance and support on a wide range of Council Tax queries. You''ll help people understand their bills, explain available discounts and exemptions and provide clear, practical advice tailored to their circumstances. When residents are facing financial difficulties, you''ll approach conversations with empathy and sensitivity, working with them to find manageable payment solutions while ensuring the recovery process is fair and supportive from initial billing through to the summons stage. A key part of the role will involve maintaining accurate Council Tax records, updating the database carefully and actioning system reports within agreed timescales to ensure ..... full job details .....