Corporate Complaints Manager

Corporate Complaints Manager Cambridge Permanent Full-Time This is an exciting opportunity to join CHS Group in this newly established post. Do you have the expertise and confidence to lead on complaint handling and help shape how we listen, respond, and improve for our customers? If so, this is an opportunity to make a real impact. As Corporate Complaints Manager, you ll play a key role in delivering a high-quality, customer-focused complaints service, ensuring every customer feels heard and supported. You will be joining a long-established, locally based and independent housing association with strong local partnerships. We have a reputation for delivering on our values of care, openness and trust in our housing and community services. We continue to build on this strong foundation, with ambitious plans to further develop our services and infrastructure. You ll lead on our overall approach to complaint handling, working with teams to support their complaint responses and help ensure we remain fully compliant with regulatory requirements, including the Housing Ombudsman Complaint Handling Code. You ll also use insight and data to drive service improvements, helping us learn from feedback and strengthen the overall customer experience. About the role Reporting to the Executive Director, Customers Services you will: Monitor and where necessary promote improvements in compliance against our complaints and compensation policies, ensuring timely and high-quality responses ..... full job details .....