Coordinator - Repatriation

We''re looking for a motivated and organised colleague to join our Medical Services team as a Coordinator - Repatriation. This is a key role within our 24/7 global assistance operation, working closely with our medical teams to manage the safe and efficient repatriation and evacuation of clients around the world.If you enjoy fast-paced, meaningful work, and you''re ready to develop further within Healix, this could be a great next step.Our Values in PracticeIn this role, you''ll demonstrate the Healix values:Put people first - ensuring clients and colleagues receive compassionate, high-quality support.Think independently - applying sound judgement and clinical guidance to make decisions.Earn trust - communicating openly, reliably and respectfully.These are supported by our core competencies:AccountabilityCollaborationCommunicationProblem-solvingResilienceWhat you''ll bringWe''re looking for someone who has:Experience in travel insurance assistance, claims, medical repatriation, or a similar customer-facing service environment.Strong understanding of travel insurance and medical assistance procedures.Confidence using Microsoft Office applications.Excellent communication and stakeholder management skills.The ability to manage complex, high-value, and time-critical cases.A proactive approach to meeting service levels and quality standards.Strong organisation, attention to detail, and the ability to stay calm under pressure.Desired (but not essential): Cert CII (UK) or ..... full job details .....