Conversion Rate Optimization (CRO) Manager

Conversion Rate Optimization (CRO) ManagerLondon - Hybrid (2 days per month)Competitive salary plus benefitsThis is an opportunity to lead customer experience optimisation at scale, shaping digital journeys that directly impact revenue and customer satisfaction across multiple markets. You will take ownership of experimentation strategy and deliver measurable commercial outcomes in a data-led environment that values innovation and continuous improvement.The CompanyThey are a well-established organisation operating in a digital-first, customer-centric industry, serving millions of customers across international markets. With a strong reputation for service excellence and a focus on continuous innovation, they invest heavily in technology, data, and customer experience. Their collaborative culture brings together teams across product, marketing, and engineering to drive meaningful change. They offer a flexible working model designed to support both performance and wellbeing.The RoleYou will lead the end-to-end customer experience optimisation strategy, owning performance across digital journeys and driving improvements through experimentation and insight.Own and optimise the full digital customer journey with accountability for conversion, revenue, and customer experience outcomesDevelop and execute a data-led experimentation and CRO strategy to improve conversion, retention, and ancillary performanceUse analytics, user research, and behavioural data to identify opportunities ..... full job details .....