Conversion Rate Optimisation Manager

Up to £60,000 + up to 20% bonusHybrid - London (2 days per month in Romford) I''m hiring a Customer Experience Optimisation Manager to join a growing, tech-focused insurance business and take ownership of experimentation and optimisation across the full customer journey. This is a high-impact role, owning how the business tests, learns, and improves performance across marketing and digital channels. The company A modern, fast-growing travel insurance provider operating across multiple brands, focused on delivering strong customer experiences in a highly regulated space. They sit somewhere between a tech business and a traditional insurer - meaning fast-paced, data-driven, and highly commercial. The role You''ll be responsible for building and owning the experimentation strategy across the business, working across marketing, customer experience, and product teams. This is not a narrow product analytics role - it''s holistic experimentation ownership across all channels. What you''ll be doing Own the experimentation roadmap and CRO strategy across the full customer journey Design and run A/B tests across email, website, and direct marketing channels Identify customer pain points and define optimisation opportunities Work with UX, engineering, and marketing teams to implement tests and improvements Analyse results and turn findings into scalable business improvements Build frameworks for testing, measurement, and continuous optimisation Drive a culture of data-driven ..... full job details .....