Conversion Rate Optimisation and User Experience Specialist

Job Title: Conversion Rate Optimisation and User Experience Specialist (CRO/UX)Location: Hybrid - Newcastle-under-Lyme (2 days per week in the office) - will consider remote for further locations Contract: Permanent, Full-TimeStart Date: April 2026 - June 2026Salary: Up to £45,000 per annum (DOE)The RoleAn established and growing ecommerce-focused organisation is seeking a Conversion Rate Optimisation and User Experience Specialist to join its digital team. This role will focus on improving the performance of direct-to-consumer digital platforms and online marketplaces by enhancing the end-to-end customer journey. Working closely with marketing, product and development teams, you will use data-led insights, UX best practices and structured testing to identify opportunities, remove friction points and drive measurable improvements in conversion rate, average order value and overall online revenue.Key RequirementsIdentify and implement optimisation opportunities to improve user journeys, increase conversion rates and enhance overall ecommerce performance.Analyse qualitative and quantitative user data to identify behavioural patterns, friction points and growth opportunities.Design and implement A/B and multivariate testing strategies to evaluate improvements across digital platforms.Develop wireframes, journey maps and UX concepts to support the implementation of improved user experiences.Work collaboratively with marketing, ecommerce and development teams to ensure a ..... full job details .....