Conversational AI and Voice Architect

Key Skills Design and implement multimodal customer experiences across messaging, digital and voice channels. Key Responsibilities Design customer-facing agents; define voice interaction patterns; manage interruption handling and escalation; implement channel integration patterns; establish conversational standards and governance. Role Purpose Conversational AI, Voice AI, Contact Centre AI, Speech Technologies, Vertex AI Speech Services, Dialogflow CX, Prompt Engineering, Customer Experience Design, ..... full job details .....