Control Room Operator (Permanent)

About Us

Join a highly professional and fast-paced environment supporting a luxury estate, where security, discretion, and operational excellence are at the heart of everything we do. We are seeking a professional and vigilant Control Room Operator to support the safety and security of our estate through effective monitoring and incident management.

As a Control Room Operator, you will be responsible for monitoring CCTV systems, managing access control, responding to security incidents, and maintaining accurate records. Working as part of a dedicated security team, you will help ensure the safety of people, property, and assets while delivering an efficient and professional service.

• Monitor CCTV systems to maintain the security of the estate and respond appropriately to security breaches.
• Accurately record and report all incidents in accordance with established procedures.
• Manage the issue and return of security keys, access cards, and visitor passes.
• Ensure compliance with company policies and Health & Safety regulations.
• Follow all Standard Operating Procedures (SOPs) and security protocols.
• Maintain professionalism, discretion, and confidentiality at all times.
• Work collaboratively with colleagues and supervisors to deliver an efficient security service.
• Provide cover for colleagues during periods of absence as required.
• Undertake any other duties requested by management within the scope of the role.

• Previous experience in a security control room or similar security environment.
• Experience monitoring and operating CCTV surveillance systems.
• Valid SIA CCTV Licence.
• Highly computer literate with good knowledge of Microsoft Office.
• Excellent communication and report-writing skills.
• Strong attention to detail and ability to remain calm under pressure.
• Professional, reliable, and able to maintain strict confidentiality.

• A professional and supportive working environment
• Competitive salary
• Training and ongoing development opportunities

If you are an experienced Control Room Operator with a strong security background and a commitment to professionalism, we would love to hear from you.