Control Room Operator

Control Rom Operator

Darwen

A fantastic opportunity to work in the UK’s industry-leading independent fire and security specialist company, they are renowned for their expertise in design, supply and installation. My client is looking for a Control Room Operator to join their team at their remote monitoring centre in Blackburn.

Package

£26,666 (rising to £27,452 after successful completion of probation)

Full time | 4 shifts on / 4 shifts off (42 hour week 12 hour shifts) | training and development programmes | generous leave allowance | company pension | Mediash health plan

Main Responsibilities

• Managing controlled access to client sites using advanced Video Management Systems
• Monitoring and responding to electronic alarm signals promptly and professionally
• Delivering excellent customer care through clear and courteous telephone communication
• Liaising with emergency services when required, following strict operational protocols
• Producing clear, accurate, and timely written reports
• Working within a disciplined team environment with a focus on security and service excellence

Knowledge and Experience

• A valid SIA CCTV License (Level 2 in CCTV Operations) Essential
• Must be 18 years or older Essential
• Prior experience in CCTV monitoring and a fast-paced environment
• Strong communication skills written and verbal
• The ability to stay composed in high-pressure situations
• A flexible approach to shifts (including nights and weekends)
• Professionalism, accuracy in reporting, and a commitment to customer service excellence

If you''re looking to grow your career with a forward-thinking company that makes a real difference, to peoples safety and to the planet, we would love to hear from you, please apply now! If your application is successful a 4way member will be in touch.