Contracts Officer

The RoleThe role will be the operational day to day lead for Technical Services property compliance servicing and maintenance contracts, ensuring that customers are placed at the heart of our service delivery. Work alongside the relevant Contracts Manager and maintain effective day-to-day contractor management through both direct case work and a data led approach.Ensure a collaborative culture is followed by the team and manage relationships with both internal and external stakeholders. Ensure that our service is accessible, meets the needs of all customers, is dynamic and is value for money orientated. Ensure that contract management is robust, effective and auditable, and that all operational targets are achieved using data-led service insights to inform decision-making and embedding lessons learned on a continuous basis.Key ResponsibilitiesSupport with management of day to day-to-day operations and contractor management for delivery, both residential and non-residential portfolioWork closely with Property Services colleagues across the different locality regions to deliver a high-standard service that is agile, responsive, and continuously learningOversee the scheduling and allocation process for surveyor inspections, ensuring that coordinators are maintaining accurate and auditable records, and systems are updated within operational targetsEnsure appropriate financial management processes are maintained and value for money is achieved at all timesOversee customer ..... full job details .....